Dear Patients,

Due to these unprecedented and rapidly changing circumstances, we know you might have some questions about the COVID-19 pandemic and how it may affect you or your child’s orthodontic care. Here are some FAQ to help you gain some amount of clarity during this time.

How long will Chatswood Orthodontics be closed?

Our practice is currently closed to non-essential appointments. We are frequently assessing the advice of the government and health regulators and will reopen as soon as is permitted. We will provide regular updates on our Facebook page as the situation evolves. Our team will still be available to assist patients with orthodontic emergencies during the closure period. We ask that you email our team at for the fastest response.

Why does an Orthodontic practice need to close?

Due to nature of the COVID-19 pandemic and the sweeping recommendations of numerous health and government officials, we must close our doors to all elective procedures for the safety of our community. Elective procedures are defined as any procedure that does not involve treating a medical emergency to preserve life.

How should I proceed if I am wearing braces or an orthodontic appliance?

Please make sure you keep good oral hygiene by brushing three times a day and regular flossing. Also remember, DO NOT eat forbidden foods to avoid any breakage. If wearing any elastics continue to do so as directed. Your braces will continue to straighten your teeth all day and night. Proper elastic wear will continue to correct your bite. We will be able to advance your treatment once we reopen.

How should I proceed if I am wearing aligners?

Please make sure to keep wearing your active aligners as instructed to continue progressing your treatment. Make sure to use your chewies and bite and hold to seat the aligners in areas where you may see visible space between your tooth and the aligner. If you no longer have aligners to continue to your next week, it is perfectly fine to reduce your last aligner wear to a retainer phase of 10-12 hours per day to ensure that your teeth stay in position and make your aligner last longer. Keep your aligners clean and avoid all drinks other than water while wearing them. When our office reopens, we will make a new digital scan for new aligners. Always remember to wash your hands before placing and removing your aligners or elastics.

Will my orthodontic care be affected negatively?

A short interruption (a few weeks to a few months) to orthodontic adjustment appointments will not impact your overall progress. Should this event and office closure unexpectedly last significantly longer, there may be an overall effect on your progress. We will be able to advance and “catch up” your treatment when the situation settles, should it be necessary. Please remember that we use advanced customised technologies that act specifically for each patient to realise individual treatment goals. Our robotically engineered wires will continue to act to move your teeth in the interim in a very precise, and controlled manner. We all sincerely hope that as a community we are able to resume our normal way of life as soon as possible.

What should I do if I was scheduled to start treatment soon?

We are excited for all our patients to take this big step, and look forward to seeing you again as soon as possible to get things going. We are hopeful that this delay will be short. Luckily a delay of a few weeks or months will have no impact on your treatment. When this situation has stabilized and we are permitted to reopen we are going be ready for you!

What about getting my braces off?

Although orthodontic procedures are very safe for patients and clinic workers with hospital level sterilisation and infection control protocols, cleaning teeth and the removal of orthodontic bonding materials produces aerosols that can possibly contain biological material, including viruses. Therefore, these types of dental procedure cannot be carried out at this time. Always brush and floss thoroughly to maintain your dental health as we await the passing of this situation. We will resume removal of braces when we are advised that it is safe to do so.

I have a routine review appointment upcoming (retainer check, growth monitoring, exam)

These appointments are very important, but by their nature become elective at a time like this. We will maintain all appointment records within our computer system and will contact you to reschedule all deferred review appointments when the community situation returns to normal.

We are told to wash our hands frequently; how should we handle wearing aligners, retainers, etc?

It is important to continue wearing your aligners and your rubber bands to maintain your treatment progress, or your treatment result if currently wearing retainers. Follow recommendations by washing your hands thoroughly with soap and water before and after removing or placing your aligners, retainers, or elastics. These items can also be washed or cleaned in a diluted soap and water solution. An old toothbrush is ideal for this purpose. After cleaning the appliance, rinse thoroughly in cold water to minimize the soapy taste, just like when doing the dishes.

I lost or broke my retainer or aligner. What should I do?

It is always important to wear your retainers as prescribed. In the event that replacement retainers are required, please send us an email and someone will be in contact to provide advice. If you have broken or lost an Invisalign aligner, simply move forward to the next in the sequence and wear it for an extra week.

Will patient be allowed in the practice at all?

Unless in the case of an extreme emergency (trauma, infection, extreme pain) – not at this time. We will reopen as soon as we are able however our team is available to answer all your concerns during the enforced shutdown period.

I have a poking wire or other irritation that is bothering me. What do I do?

Most minor orthodontic irritations from braces can be managed at home. Please review the information sheet you were provided with at the beginning of treatment. If you are unsure what to do, please email us clear photographs of the problem so we can then contact you to provide advice on what short term measures are needed to get you out of trouble.